Our Code of Practice (which can be downloaded at the bottom of this page) is at the heart of everything we do. It sets out how we expect our members to behave and offers customers reassurance that they will be dealing with a company they can trust. We actively police what our members do and we offer a complaints mediation and arbitration service if things do go wrong and you have exhausted the company's complaints procedure.
Our members use the BHTA logo combined with the CTSI Approved Code logo. That's because the BHTA Code of Practice has been granted approval under the Consumer Codes Approval Scheme (CCAS), run by the Chartered Trading Standards Institute. The CTSI only approves codes that have proved effective in safeguarding and promoting the interests of consumers beyond the basic requirements of the law and you can find a list of approved trade bodies here. You can check which companies are BHTA members at Find a Member.
A number of Brethren organisations that are not members have, by special arrangement on religious grounds, registered their compliance with the BHTA Code of Practice and are thus covered by the Code policing arrangements - these are:
- Felgains Care & Mobility
- FormAL Group
- One Rehab
- Yorkshire Care Equipment
To see how the code is working in action watch this interview given by Sarah Lepak, BHTA Director of Governance & Policy Development to member company Help My Mobility at Naidex National 2013.
The Department for Transport guidance for users of mobility vehicles says: “We recommend always going to an approved supplier who should also assess your needs and help you to choose the right vehicle” and refers users to BHTA for more information about suppliers. (A copy of our guidance about tuition is downloadable below.)