Friday 27 March: due to a power cut in E1, New Loom House has been closed today and London-based BHTA staff obliged to leave. Our email and phone systems have been affected and we apologise if you have had difficulty in contacting us; the power has now been restored and we expect everything to be operating normally on Monday.
The British Healthcare Trades Association (BHTA) is the UK's oldest and largest healthcare association, founded in 1917.
Our members - almost 500 companies employing over 17,000 people – make or sell healthcare and assistive technology products that help people live more independently. These range from wheelchairs and scooters to stairlifts, seating and positioning products, patient support surfaces, rehabilitation products, stoma and continence products, prosthetics, orthotics and augmentative communication devices for people with limited speech. Our members are organised by sector and you can find out more about our Sections.
What makes us special is our Code of Practice – the only one in our sector overseen by the Trading Standards Institute (TSI). All our members sign up to the Code, demonstrating their commitment to high levels of customer care that go above and beyond their legal obligations, giving customers confidence.
Trade - Membership of BHTA shows your commitment to giving your customers the very best service – and allows you to display the BHTA/TSI logo showing your membership status. You’ll also be listed on the BHTA site, TSI’s site and the Disability Living Foundation (DLF) site, raising your profile as a trusted supplier.
Public - Wherever you see the BHTA logo, you know you’re dealing with a company you can trust. You’ll get clear information about your rights, receive a high standard of customer service and have access to an independent complaints process. If you've read the Department for Transport's guidance for users of mobility vehicles and are looking for an approved supplier who can assess your needs and help you to choose the right vehicle, find a BHTA member near you.
Professionals - When you’re working with a client to maintain their independence, you want to know the products and services they’re using are right for them. BHTA members follow strict guidelines on customer care and won’t sell anything that doesn’t meet customers’ needs.